Terms of Use
Terms & Conditions
Effective Date: July 25, 2026
Welcome to Sweet Cocoa House (“we”, “our”, “us”). By accessing or using our website https://sweetcocoahouse.com/, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.
These Terms & Conditions govern your use of our website, products, and services. If you have any questions regarding these terms, please contact us using the information provided at the end of this page.
1. Changes to These Terms
Sweet Cocoa House reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this website. It is your responsibility to review these terms periodically before using our website.
2. Website Usage
By using this website, you agree that you will:
Use the website only for lawful purposes.
Provide accurate and complete information when placing an order.
Not misuse, interfere with, or attempt to damage the website or its services.
Not upload viruses, malware, or any harmful software.
Not attempt unauthorized access to our servers or customer information.
Not impersonate another individual or organization.
Not publish spam, promotional content, or misleading information.
Not violate any applicable laws or regulations while using our website.
3. Product Information
We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.
However:
Product images are for illustration purposes only.
Actual product appearance, packaging, or color may vary slightly.
Product availability is subject to stock.
We reserve the right to modify product specifications or discontinue products without prior notice.
We reserve the right to correct pricing errors at any time.
4. Orders & Acceptance
Submitting an order does not guarantee acceptance.
Sweet Cocoa House reserves the right to:
Accept or reject any order.
Cancel orders due to pricing errors, suspected fraud, stock shortages, or technical issues.
Request additional verification before processing an order.
You will receive an order confirmation once your order has been successfully placed.
5. Pricing & Payment
All prices displayed on the website are subject to change without prior notice.
We accept the payment methods displayed during checkout. Orders will only be processed after successful payment verification unless Cash on Delivery (COD) is available and selected.
6. Shipping & Delivery
Once your order has been confirmed, Sweet Cocoa House will provide an estimated delivery timeframe.
While we make every effort to deliver orders within the estimated period, delays may occur due to circumstances beyond our control, including:
Weather conditions
Public holidays
Courier delays
Customs clearance
High order volume
Delivery times are estimates only and should not be considered guaranteed.
7. Returns & Refunds
Returns and refunds are governed by our Refund Policy.
If you receive a damaged, incorrect, or defective product, please contact us within the specified period mentioned in our Refund Policy.
Certain food items, perishable goods, or customized products may not be eligible for return unless they arrive damaged or incorrect.
8. Intellectual Property
All content available on this website, including but not limited to:
Logos
Product images
Graphics
Text
Designs
Icons
Videos
Website layout
is the exclusive property of Sweet Cocoa House or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
9. User Content
If you submit reviews, comments, suggestions, or other content to our website, you grant Sweet Cocoa House a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for business purposes.
You agree that your submitted content will not violate any laws or third-party rights.
10. Limitation of Liability
To the maximum extent permitted by law, Sweet Cocoa House shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Use of the website
Inability to access the website
Product delays
Service interruptions
Technical failures
Data loss
Our maximum liability shall not exceed the total amount paid for the relevant order.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
By using this website, you consent to the collection and use of your information as described in our Privacy Policy.
12. Third-Party Links
Our website may contain links to third-party websites for your convenience.
Sweet Cocoa House is not responsible for the content, privacy practices, or services provided by external websites.
13. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in the country or jurisdiction where Sweet Cocoa House operates.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Sweet Cocoa House
Website: https://sweetcocoahouse.com/
Email: support@sweetcocoahouse.com
Contact Page: https://sweetcocoahouse.com/contact-us/